Frequently Asked Questions

Please contact us at support@witchnrelax.com or via phone at (505) 900-4956.

We understand unforeseen issues can arise from our end or during the shipping process. In the event we sent you the wrong product, you received damaged product, or your items did not arrive, please send us an email at support@witchnrelax.com or call (505) 900-4956 and we will provide you with a quick response and resolution. By clicking on the Terms and Conditions tab located at the bottom of each page, you will find our return policy and procedures. Our goal is to process returns within 7 days.

Contact us at support@witchnrelax.com with your name, order #, and a quick explanation of why the item(s) are being returned. Pack your goods and attach the return label that was included in your package, along with proof of purchase. Go to your nearest post office and pay the necessary postage. We will send a confirmation email once we have received your returned item(s).  We aim to process a refund within 7 working days, or we will contact you via email if we require a longer processing time. Keep in mind you have 30 days to make a claim. Please review our Terms and Conditions page by clicking the button located at the bottom of this page, next to our Privacy Policy.

Each product comes with a label displaying the ingredients list, along with directions on how to use and apply the product. Ingredients and application instructions are also outlined under each product in the "SHOP" tab where all of our products are listed for purchase. 

Although many of our products contain organic ingredients and some are vegan, not all our products are organic or vegan, but those will be identified on the package. We have a subsection under soaps for strictly organic and/or vegan. We focus on producing one-of-a-kind handmade artisan products with individual characteristics and all of our products contain ingredients that are safe, and FDA approved. 

Each oil has different properties that effects lather, consistency, and feel. The list is extensive, but most of the oils we use are as follows: coconut, hempseed, avocado, shea, mango butter, coco butter, olive oil, castor oil, rice bran, jojoba, palm, sweet almond, and neem oil for our puppy soap. 

We use soy, beeswax, coconut-apricot wax for our candles, and soy for our wax melts. There are a few tapered candles that are made with paraffin wax, and those are identified as such on the packaging.

Our gentle baby soap contains beeswax, as well as some of our lotion bars, lip conditioners, and our stand-alone candles.